Privacy Policy

1. Introduction

VSC Fire & Security, Inc. ("VSC Fire & Security," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://vscfire.com (the "Site"), request a quote or evaluation, apply for a job, use our customer or employee portals, pay an invoice, or otherwise interact with us.

 

Please read this Privacy Policy carefully. By accessing or using the Site, you agree to the practices described here. If you do not agree, please do not use the Site.

This Privacy Policy applies to information collected through the Site and related online services in the United States. It does not apply to information collected offline, through other channels, or on any third-party website that may link to or from our Site.

 

2. Information We Collect

We collect information in the following ways:

Information you provide to us directly

Depending on how you interact with us, we may collect:

• Contact and inquiry information — When you complete our "Get in Touch" form or otherwise contact us, we collect your name, email address, phone number, and any information you include in your questions or comments.
• Job application information — When you apply for a position through our "Join Our Team" pages, we may collect your name, contact details, resume, employment history, qualifications, certifications, and any other information you choose to submit. Customer portal information — When you register for or log in to the customer portal, we may collect account credentials, service and account details, and related communications. 
• Payment information — When you pay an invoice online, payment card and billing details are collected and processed through a third party payment platform provider, Alacriti Payments, LLC.  We do not collect, process or otherwise have access to your credit card information. 
• Other communications — Records of your correspondence with us, including by email, phone, or through social media.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain information through cookies and similar technologies, including:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on the Site
• The referring website or source
• Date and time of your visit

See Section 7 (Cookies and Tracking Technologies) for more detail.

 

Information from third parties

We may receive information about you from third parties, such as recruiting platforms, service providers, business partners, or publicly available sources.

 

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested evaluations, quotes, and information
• Provide, maintain, and improve our fire protection, life safety, and security services
• Process and manage job applications and recruiting
• Operate and secure our customer and employee portals
• Process invoice payments and maintain billing records
• Communicate with you about your account, services, appointments, and support requests
• Send administrative information, service updates, and — where permitted — marketing communications
• Analyze and improve the Site and our services
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our agreements

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers. With vendors who perform services on our behalf — such as website hosting, analytics, payment processing, applicant tracking, email delivery, and IT support — who are authorized to use the information only to provide those services.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
• Legal and safety. When we believe disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our terms and agreements; or to protect the rights, property, or safety of VSC Fire & Security, our customers, or others.
• With your consent. In any other case where you direct or authorize us to share your information.

5. Your Privacy Rights

Depending on the state where you live, you may have some or all of the following rights regarding your personal information:

• The right to know or access the personal information we hold about you
• The right to correct inaccurate personal information
• The right to delete personal information, subject to certain exceptions
• The right to opt out of the sale of personal information or targeted advertising, if applicable
• The right to not be discriminated against for exercising your privacy rights

Several states — including Texas, Virginia, Colorado, and others where we operate — have consumer privacy laws that may grant these rights to their residents, although these rights may vary by state. To exercise any of these rights, contact us using the details in Section 11. We will verify your request before responding, and we may ask for information to confirm your identity. You may also designate an authorized agent to make a request on your behalf where the law permits.

If we deny your request, you may have the right to appeal. 

 

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it. 

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and understand how the Site is used. Cookies are small files stored on your device.  Our Cookie Policy can be found here.

You can control cookies through your browser settings and may be able to disable some cookies, though parts of the Site may not function properly as a result. Some browsers offer a "Do Not Track" or Global Privacy Control (GPC) signal.

 

8. Third-Party Links and Social Media

Our Site contains links to third-party websites and platforms, including our customer portal, our employee portal, our online payment page, and our social media pages (Facebook, Instagram, and LinkedIn). This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third party before providing your information to them.

 

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

10. Children's Privacy

The Site is intended for a general, business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

 

11. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

VSC Fire & Security, Inc. 1800 Bayberry Ct #200, Richmond, VA 23226

Phone: +1804-459-2200

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the new version on this page. Material changes may be communicated through additional notice where appropriate. Your continued use of the Site after changes take effect constitutes acceptance of the revised Policy.